Hybridcex Privacy Policy

Last Updated: May 18, 2025

Welcome to Hybridcex! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. What Information Do We Collect?

We gather data from you when you register on our site, submit a request, buy any services, respond to a survey, or complete a form.

When ordering any assistance or registering on our site, as appropriate, you may be asked to enter your:

• Name
• Email address
• Telephone number

You may, however, visit our site anonymously. If you visit anonymously, we may collect non-personally identifiable information such as your browser type, IP address (which may be anonymized), and operating system to improve our website's functionality and user experience.

Cookies and Tracking Technologies:

Our website may use "cookies" and other tracking technologies (like web beacons) to enhance user experience and analyze site traffic.

• Types of Cookies: We may use session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period or until you delete them). These can include essential cookies for site operation, analytics cookies to understand how our site is used, and marketing cookies if we engage in such activities with your consent.
• Purpose: Cookies help us remember your preferences, understand how you interact with our website, and gather demographic information about our user base as a whole.
• Managing Cookies: You can typically control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

2. How Do We Use Your Information?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs).
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc., if you opt-in to such communications.
• To comply with legal obligations.

3. How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

All provided sensitive/credit data is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. Specifically, all provided delicate/credit data is sent through Stripe. After a transaction, your private financial information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

While we strive to protect your personal data, no system can be guaranteed to be 100% secure. We employ reasonable administrative, technical, and physical security measures to protect personal data from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

4. Do We Disclose Any Information to Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Examples of such third parties may include:

• Payment processors (e.g., Stripe) to facilitate transactions.
• Email service providers (e.g., Mailgun) for communication purposes.
• Web hosting providers.
• Analytics service providers.

These parties are contractually obligated to protect your data and are only permitted to use your personal data to the extent necessary to provide these services to us.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

5. How Long Do We Retain Your Information?

When you register for our site, we process and keep your data we have about you as long as you do not delete the account or unsubscribe yourself (subject to laws and regulations). We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Even if you request deletion of your account, some information may be retained for a longer period if required by law or for legitimate business purposes, such as financial record-keeping.

6. Your Data Rights

Depending on your location and applicable data protection laws (such as GDPR), you may have certain rights regarding your personal data, including:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that Hybridcex correct any information you believe is inaccurate. You also have the right to request Hybridcex to complete information you believe is incomplete.
• The Right to Erasure (Right to be Forgotten): You have the right to request that Hybridcex erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that Hybridcex restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to Hybridcex’s processing of your personal data, under certain conditions (e.g., for direct marketing).
• The Right to Data Portability: You have the right to request that Hybridcex transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at info@hybridcex.com. We will respond to your request within a reasonable timeframe and in accordance with applicable laws. We may need to verify your identity before processing your request.

7. Children's Online Privacy Protection Act (COPPA) Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act); we do not knowingly collect any information from anyone under 13 years of age. Our website, products, and services are all directed to people who are at least 13 years old or older. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Hybridcex will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

9. What We Don’t Do With Your Data

We do not and will never share, disclose, sell, or otherwise provide your data to other companies for the marketing of their own products or services.

10. Changes to Our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. We may also notify you of significant changes via email or through a prominent notice on our website prior to the change becoming effective. We encourage you to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions regarding this privacy policy or your data rights, you may contact us using the information below:

Hybridcex
Email: info@hybridcex.com